Frequently Asked Questions

To register a new employee, visit the Team Management page. During your account creation, a default team will have been created for you. Select “Team Members” to manage active employee accounts.

In the team page, select “Add Team Member”. First and last name, username, and password are required. If you include an email address, your team member will receive a welcome email including their username and password.

You can also add new employees via a spreadsheet by selecting “Import List” and downloading the template. (Be sure to leave the column headings as is and include passwords for all rows.)

Visit the Team Management page and select a team to manage. Select “Add Seats”. If you need to purchase more than one additional seat, you can update the quantity in your basket before checkout.

If you are adding employees to a second course, such as the Level 2 course, you may need to search for their existing account. When you enter the “Add Team Member” window, check the “Team Member already exists?” box to open a search prompt. You can begin typing the employee’s name to search for their account. Once saved, they will be able to see the new course when logging into their Dashboard.

On the Team Management page, you can expand the Organisation Report tab to view progress. Within each team, you can also filter by employee to view individual progress.

You can view a record of all orders on the Orders tab of your Dashboard.

On the Team Management page, select the team to which your employee belongs. Select “Edit” next to the employee you’d like to remove, then select “Delete” in the pop-up menu. This will return the seat to your available seats total.

Visit the Team Management page and select the team to which your employee belongs. Under the team list, there is a filter by employee section. Select the employee in question, click “Filter”, and if they have completed the course, a download link will appear to the bottom right of their course progress.